Online Diploma in Retail Sales & Customer Service Management - Univista EdTech
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Course Overview
The Online Diploma in Retail Sales & Customer Service Management by Univista EdTech is a practical and career-focused program that prepares learners to excel in the dynamic and customer-driven world of retail.
This program provides in-depth training in sales strategies, customer engagement, retail operations, and service excellence, enabling learners to master the art of converting customer interactions into long-term relationships.
With a blend of theory, technology, and hands-on learning, the course empowers professionals to lead sales teams, manage stores efficiently, and deliver outstanding customer experiences in both physical and digital retail spaces.
11 Months
INR 90,000
Intake: Year around admissions
Key Highlights
Industry-oriented curriculum covering sales, service, retail management, and operations.
Learn from retail leaders and customer service experts with real-world experience.
Case studies from top retail brands like Apple, H&M, Starbucks, and Amazon.
Practical insights into CRM, communication, negotiation, and customer relationship building.
Integration of AI, data analytics, and omnichannel retail tools.
Capstone project focusing on sales growth or customer experience improvement.
Ideal for students, professionals, and entrepreneurs seeking careers in retail, hospitality, or service management.
Skills You Will Learn
Advanced sales and retail communication techniques.
Customer relationship management (CRM) and service excellence.
Negotiation and problem-solving in customer interactions.
Retail operations, team supervision, and store management.
Complaint handling and conflict resolution.
Data-driven decision-making and sales performance analysis.
Emotional intelligence and leadership in service environments.
Digital and omnichannel customer engagement.
Tools You’ll Master
Course Outcomes
- Build confidence and competence to manage retail sales and service teams.
- Deliver exceptional customer experiences that drive loyalty and retention.
- Apply sales strategies that enhance conversions and revenue growth.
- Learn to analyze customer data to improve satisfaction and profitability.
- Become ready for leadership roles in retail, service, or brand management sectors.
Learning Outcomes
- By completing this diploma, learners will be able to:
- Develop and implement sales and service strategies aligned with organizational goals.
- Build and sustain strong customer relationships through communication and empathy.
- Apply technology and analytics to measure and improve performance.
- Manage retail operations and lead high-performing sales teams.
- Integrate digital and in-store service models for a seamless customer journey.
Key Outcomes
- Professional certification in Retail Sales & Customer Service Management from Univista EdTech.
- Portfolio of practical projects showcasing sales strategy, service design, and customer management skills.
- Career readiness for roles such as Retail Sales Executive, Store Manager, Customer Relationship Specialist, or Service Trainer.
- Strong foundation for growth in FMCG, e-commerce, hospitality, and luxury retail sectors.
- Enhanced confidence, leadership, and communication skills tailored to customer-centric industries.
Course Curriculum
Module 1
Introduction to Retail Sales & Service Industry
Module 2
Consumer Behavior and Buying Psychology
Module 3
Sales Techniques, Upselling, and Cross-Selling
Module 4
Retail Operations and Store Management
Module 5
Customer Relationship Management (CRM) and Feedback Systems
Module 6
Communication, Negotiation, and Conflict Resolution
Module 7
Service Quality, Standards, and Team Leadership
Module 8
Data Analytics and Technology in Retail Sales
Module 9
Digital and Omnichannel Customer Engagement
Module 10
Capstone Project – Retail Sales Strategy or Service Excellence Plan
Why You Should Join this Course
- Global Employability: Gain skills demanded across retail, e-commerce, hospitality, and service sectors.
- Real-World Learning: Experience practical case studies and simulations from top-performing brands.
- Career Advancement: Prepare for management and leadership roles in customer-facing organizations.
- Digital Integration: Learn the tools and technologies reshaping the retail landscape.
- Flexible & Guided Learning: Study online with personalized mentorship and project-based evaluations.
- Powered by Univista EdTech: A platform for futuristic, technology-enabled, and industry-relevant education that empowers learners to lead the future of global retail and customer service.
₹90,000
Admissions Open
Eligibility
- Minimum Qualification: 10+2 (High School) or equivalent
- Open to graduates, working professionals, and entrepreneurs
Admission Criteria
- Online application submission
- Document verification (education + ID proof)
- Admission confirmation after fee payment
